MASK FAQ PAGE

Please find a list of commonly asked questions (before writing us). 

When will my mask(s) ship?

At the time of purchase on the product page it should state our current estimated ship date. This means your mask will ship on or before this date. This does not include shipping time. We are updating this ship date as orders come in.

How many filters come with each mask?

4 filters come with each mask and you can purchase extras here. Each filter can be used for up to 14 days each. (you can wash the mask, but not the filter).

Which direction should I wear the filters?

Please wear the letters facing outwards. 

What size are the masks?

It is a little tricky to give an exact measurement for the masks, as they are a fitted design with a section for the chin area. They also have adjustable ear straps and nose bridge.

Adult masks: 8.5 inches across (widest point) / 5.5 inches tall

Children's masks: 7 inches across /4.75 inches tall

Can I order more filters?

Yes, we offer bulk packages of filters here. 

How do I wash my mask?

All masks can be machine washed (cold water only) and laid out to dry. Please REMOVE the filter when washing.

Can I wash the filters?

No

How long will shipping take? 

Our free method of shipping is regular Canada Post. Depending on where you are located in Canada this time will vary. Regular post in Canada from BC (where we are located) varies from 3 days and up to two weeks. 

I am in a rush, how can I get my mask sooner?

We understand everyone is in a rush to get their masks. Please know we are doing our best to get them shipped out as fast as possible in the order they are placed. Please select expedited shipping for a faster shipping method. 

I paid for express shipping, when will it arrive?

Please note that express shipping will speed up your shipping time, but not the time in which the order is dispensed. All orders will be shipped on or before the Pre-order ship date which was listed on the product listing at the time of your purchase.

How will I know when my order has shipped?

We will send you a shipping confirmation email. Please check your junk mail.

What material are the masks made of?

100% cotton, elastic, activated carbon filter.

 Can I swap out for other patterns?

At this time we are unable to accommodate custom orders. The demand for the masks is high and we are putting priority on getting masks to each of you as fast as possible.

What age do the children's masks fits?

The children's mask fit age 3-10. 

Do you offer replacement filters for the children's mask? 

Yes, here is the children filters bulk pack.

Do the masks have a metal insert to insure they fit securely?

Yes each mask has a metal insert so you can secure the mask around your nose bridge.

Any suggestions for fogging glasses when wear the mask? 

I suggest trying to ensure the metal nose bridge is fit snugly around the nose, trying to keep the warm air from flowing up. You can also order anti fog clothes from amazon.

Can we pick up our order from Squamish? 

Yes, please select free local pick up when checking out. You will receive an email in regards to your pick up details. We will supply hand sanitizer for use on site and ask you to follow strict social distancing rules. 

Can I return or exchange my mask?

Unfortunately do to sanitization reasons, we are unable to offer exchanges or refunds on masks. 

Can I cancel my order?

We are more than happy to give you a full refund at any point before your order has shipped.

My mask was damaged in shipment, please help!

Please take a photo and send it to design@justinebrooks.com. We will happily send you a new one.