Frequently Asked Questions
Please check if you originally paid for tracked or untracked shipping. Our free method does not include tracking.
An automated shipping confirmation email will be sent to you as soon as your order is packed. This email will contain your unique tracking number. Once the courier picks up your order and scans it, the tracking number will be updated, enabling you to monitor all the activities related to your package.
We gladly accept returns or exchanges for unworn items within 14 days from the date of receipt. Kindly be aware that all sale items are considered FINAL SALE. We do not accept returns or exchanges for these pieces, including products purchased during any sale or promotional season.
Please visit our exchange/ return page to see if your item is eligible for return here.
Yes, you can select free local pick up in Squamish when checking out (under the shipping options)
Unfortunately, we do not have an open studio available for visits. I recommend checking out one of our local retailers to see our work in person. (Billies House, Squamish) & Ruby Tuesday (Whistler).
At this time we do not offer custom work as Justine is busy creating her current collection.. If you’re looking to have one of current designs make gold or another material, we would love to chat with you. Please contact us here.
Our standard free shipping method typically takes 1-2 weeks for delivery and does not include tracking.
Our shipping timeline varies based on location, shipping method, and various other factors. You can read more in detail about shipping guidelines here.
Please see our sizing guide here.
Plese see our sizing guide here.
Yes, please contact us via our wholesale application page.
Yes, we would love to work with you. Please sign up here: https://justinebrooksdesign.refersion.com/
Avoid Harsh Chemicals:
- Avoid Abrasive Cleaners: Do not use abrasive cleaners or harsh chemicals, as they can strip off the gold plating.
- Perfumes and Lotions: Avoid spraying perfumes or applying lotions directly onto the gold-plated jewelry, as these substances can accelerate tarnishing.
Proper storage is essential for maintaining the quality of your jewelry. Store each piece in an individual airtight bag or soft pouch to shield them from exposure to air, moisture, and external elements. This safeguard prevents tarnishing and scratches, ensuring your jewelry stays in excellent condition for an extended period.
Sterling Silver Care:
- Minimal Care: Sterling silver is a solid metal that requires minimal care.
- Tarnish: It may darken over time due to oxidation, leading to tarnish.
- Polishing: You can easily polish your silver pieces back to their original shine.
- Polishing Cloth: Use a jewelry polishing cloth to achieve a mirror finish.
- Avoid Chemical Solutions: It's not recommended to use chemical solutions when cleaning our jewelry. This can remove the antique patina.
Care for all silver and gold plated jewelry:
Baking Soda Paste:
- Make a Paste: Mix baking soda with water to create a thick paste.
- Apply Gently: Apply the paste to the jewelry using a soft cloth or a cotton ball.
- Gentle Rubbing: Gently rub the paste over the jewelry, focusing on the areas that need cleaning.
- Rinse and Dry: Rinse the jewelry with water and dry it thoroughly with a soft, clean cloth.
We ship worldwide except for to China & India.
Our 1-year warranty covers the repair or replacement of all jewelry if our quality assurance team determines it has a manufacturing defect. This warranty does not include issues related to plating wear, breakage due to normal wear and tear, or improper usage.
We will do our best to help you with repairs whenever possible. A small repair fee will be charged to help cover material and shipping. However some pieces are not easily repaired and cannot be replaced if discontinued.Please note return shipping is covered by the buyer.
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