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We have a HAPPINESS guarantee! If your jewelry is damaged during shipping or not exactly as your imagined, we’ll re-ship or offer you a refund.
Simply email firstname.lastname@example.org with the following info:
- Your name & order number
- Why you would like to return your product
- Wait for confirmation from Justine Brooks and mail products back to:
Justine Brooks Design, 40873 The Crescent, Squamish, British Columbia V8B 0R9 Canada
You can expect an email response within 1 business day, however please be patient as we can be really busy at certain times of year. Click here to read our full HAPPINESS guarantee.
We are excited to offer FREE worldwide shipping on orders over $100. Any order below this amount will be a flat rate of $7.00. We ship on every other business day. Please keep in mind our standard shipping is via Canada Post airmail. Shipments in Canada & to the USA usually take 4-10 business days. International orders can take anywhere from 1-4 weeks.
In a rush? Add an item to cart & check out our shipping calculator on the bottom of the page to find out expedited shipping methods & prices for your location.
JB works hard to create jewelry that fits all sizes. Most ring designs are adjustable in size unless otherwise stated. If you have any sizing specific questions, please do not hesitate to drop us a line at email@example.com.